Privacy Policy

At Zencewell Courier, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and delivery services.

1. Information We Collect

To provide seamless logistics, we collect the following types of information:

  • Personal Identifiers: Name, phone number, email address, and physical address.

  • Shipment Details: Recipient names, delivery addresses, package descriptions, and weight.

  • Location Data: Real-time GPS data from our delivery fleet and your specified pickup/drop-off points.

  • Financial Information: Payment details and transaction history for billing purposes.

  • Technical Data: IP addresses, browser type, and usage patterns via cookies to improve our website UX.

2. How We Use Your Data

We process your information based on the necessity of fulfilling our contract with you. This includes:

  • Service Delivery: Processing shipments, tracking parcels, and notifying you of delivery status.

  • Customer Support: Responding to your inquiries via our contact forms or WhatsApp.

  • Safety & Security: Verifying identities and preventing fraudulent transactions.

  • Marketing: Sending updates about new services or promotions (only if you have opted in).

3. Data Sharing & Disclosure

We do not sell your personal data. We only share information with:

  • Service Partners: Third-party drivers or regional hubs necessary to complete your delivery.

  • Legal Authorities: When required by Ghanaian law or the Postal and Courier Services Regulatory Commission (PCSRC).

  • Business Transfers: In the event of a merger or acquisition, your data remains protected under this policy.

4. Data Retention

Under Act 843, we only keep your personal data for as long as is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, transaction records are kept for [Insert Period, e.g., 7 years] to comply with tax and audit regulations in Ghana.

5. Your Rights

As a data subject in Ghana, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to update or fix inaccurate information.

  • Erasure: Request that we delete your data (subject to legal retention requirements).

  • Objection: Withdraw consent for marketing communications at any time.

6. Security Measures

We implement robust technical and organizational measures—including encryption and secure servers—to protect your data from unauthorized access, loss, or theft.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings, though some features of the site may be limited as a result.

8. Contact Us

If you have questions regarding this policy or wish to exercise your data rights, please contact our Data Protection Officer:

  • Email: [email protected]

  • Phone: 0271421571

  • Address: 21 ANNAN STREET, BEHIND THE MOSQUE-TULAKU, ASHAIMAN